Verification procedures

1.1. Identity confirmation

The user must provide genuine documents (e.g., international passport, bank statement, utility bill, etc.). Dram.exchange reserves the right to collect identification information under AML and KYC requirements and to request additional materials when elevated risks are identified.

For individuals:

• To confirm identity — one of: national passport, international passport, ID card.
• To confirm address — one of the documents showing the actual place of residence: bank statement, utility bill, tax documents, a document issued by local authorities.

For corporate clients:

• Company documents: registered address, certificate of incorporation, director appointment order, a letter confirming the decision to work with Dram.exchange.
• Identification of the director and (if necessary) the representative.
• Information about the Ultimate Beneficial Owner (UBO): passport/ID and proof of address.
  UBO — a natural person who owns or controls the user’s account and/or on whose behalf transactions are conducted.

1.2. Bank card verification

For exchanges involving a bank card, prior card verification is mandatory (instructions are available on the website).

Transaction monitoring

Checks are performed not only via identity verification but also through analysis of transactional activity. We collect, filter, record, investigate, and report. In the case of suspicious operations, the service may request additional data and suspend or block the account.

The list of criteria is not exhaustive — operations are analyzed daily.

Risk assessment

Transactions are checked using external AML services. An operation may be declined if the aggregate risk exceeds 50%. The service may also refuse to serve a User if the risk in any of the categories below exceeds 1.5%:

• Dark Service — links to child exploitation, terrorism, drugs;
• Dark Market — darknet purchases;
• Scam — fraud;
• Mixer — the use of mixers to obfuscate origin;
• Illegal Service — other unlawful activity;
• Ransom — extortion/blackmail;
• Exchange Fraudulent — fraudulent exchanges / seized assets;
• Stolen — stolen funds;
• Gambling — unlicensed online casinos.

General provisions

• This document defines the terms of the online electronic-money exchange service.
• Dram.exchange owns the software hosted on the Internet.
• Client — any person using the service.
• The electronic form of the agreement is equivalent to a written one.
• The agreement is a public offer; terms may be changed by publishing on the website.
• Disputes are resolved through negotiations; if no agreement is reached, the law of Dram.exchange’s registration jurisdiction applies.

Essence of the agreement

• The Provider delivers services in accordance with these rules and regulations.
• The Client uses the services and pays for them under the terms of the agreement.
• The Provider is not responsible for losses caused by exchange-rate fluctuations.

Rights and obligations of the parties

• The Provider performs exchange services and ensures information/technical support.
• Transaction data and personal information are stored and not disclosed to third parties, except as required by law.
• If funds are not received — the operation is completed or refunded within up to 72 hours after contact, unless stated otherwise.
• The Provider may request additional documents to verify identity and source of funds.

Services provided

• Exchange of electronic funds (including Perfect Money, Advanced Cash, Payoneer, Payeer, etc.).
• Verifying ownership rights to funds is not among the service’s obligations.
• Funds linked to the Russian Federation are not serviced; such transfers may be declined or returned.

Exchange procedure

• Processing starts after the full amount is received.
• An exchange already started cannot be canceled.
• If funds are not received within 60 minutes — the request is canceled.
• Processing time: usually 15–60 minutes; maximum — 72 hours in exceptional cases.
• If the rate changes by more than 0.5% — the exchange is performed at the current rate at the time of processing.
• If both a card number and a phone number are provided, the payout method is chosen by the service and cannot be changed after submission.
• The rate is fixed only when the full amount is credited to the service’s account; rates on the website before that are for information only.
• If the transfer amount differs by more than 10% — the request may be canceled.
• In case of incorrect details, the exchange may be suspended.
• Only the client’s own details are allowed; transfers to third parties are prohibited. If violated — a freeze of up to 40 calendar days and a return to the original details.
• The service may cancel an operation and return funds without explanation (return — to the original details).
• If the client transfers to outdated details or via the wrong network, the service is not responsible for losses; any possible return is net of intermediary fees.
• If there is a substantial market deviation during processing, the request may be canceled; the client will be offered an exchange at the current rate or a full refund.

Liability of the parties

• Errors when filling out the form are the client’s responsibility.
• Losses due to malfunction of the client’s equipment are not compensated.
• Force majeure and failures of third-party services may lead to delays or cancellation of operations.

Mandatory conditions

• Using the service for fraud or illegal operations is prohibited.
• Information may be provided to competent authorities upon lawful request.
• The client must use only personal wallets and is responsible for the source of funds.
• Operations in favor of third parties are the client’s responsibility and are not serviced.
• Clicking “I agree with the exchange rules” confirms acceptance of the terms.

AML policy (summary)

• All transactions undergo AML checks.
• Security measures are applied and prohibited accounts/directions are blocked.
• Links to third-party illegal resources are checked.
• The service may refuse service without explanation and send an operation for additional review.
• Information is provided to third parties upon lawful requests.
• Transactions related to Russian exchanges/wallets/payment systems may be blocked, declined, or returned.